Structured Process Analysis

                        A structured process is a standardized processes that involve day-to- day operations, accepting a return, placing an order, and purchasing raw materials. The business process that the group will focus on is inventory. At ShopRite the scope of the inventory process will include activities that ensure that the products are secure, stored, tracked and that they are sold efficiently. The ordering of goods from the suppliers to management of the stock on shelves then storage and last the final sale. The goal of this is to make sure the supermarket has the accurate amount of stock placed in the right location in a timely manner and at a good price for the consumers. 

Additionally, technical issues like system outages or malfunctioning barcode scanners might cause more disruptions to corporate operations. ShopRite may improve demand forecasting, automate inventory monitoring, educate staff on best practices, and implement more stringent loss prevention methods to preserve accuracy and efficiency in the inventory management process. 

The ShopRite inventory management system is generally effective, guaranteeing that goods are adequately stored, arranged, and sold in a systematic manner. Inventory is taken by using cameras that take pictures of shelves that keeps tracks of out-of-stock items in store. Nevertheless, issues do occur, including supply chain interruptions that result in stock shortages, inaccurate inventory because of stock counts or missing items, and overstocking that can result in waste. In addition to having a detrimental effect on consumer happiness, theft, inadequate restocking practices, and price problems can also hurt sales.

        Inventory Management System

                   The inventory management system is an IS that ShopRite uses to monitor stock levels, manages reorders or returns, and prevents shortages or overstocking.

Hardware: Refrigerator monitors are used by ShopRite to manage the temperatures of their fridges to make sure the items inside the fridge are kept at the correct temps. 

Software: The POS System Integration system is what ensures that when an item is sold it is removed from inventory. This IS keeping the Inventory from showing false stock numbers.

Data: Everything from stock numbers to barcode for pricing. Specifically for inventory management, ShopRite stores the stock numbers of each item so they can determine if they need more or if they need to sell more.

People: ShopRite has an Inventory manager who is supposed to monitor stock levels and make sure they are on top of fresh products such as fruits or dairy products. 

Process: Receiving inventory is an important process in Inventory management because it updates stocks by scanning a barcode which informs ShopRite of more stock.

 Information- Silo

            An information silo occurs “when data are isolated in separated information systems” according to the textbook (Kroenke & Boyle, 2021). ShopRite’s usage of SAP or Systems Applications and Products prevents information silos from happening since they are a widely used ERP software. They eliminate any information silos by enabling every department to have access to the same shared real-time data. By monitoring stock levels, automating reordering, and providing staff with access to inventory information, ShopRite's inventory system (IS) helps to minimize any issues.

CRM, ERP, & EAI

                       Customer Relationship Management, also known as CRM, is a database that works with customers. It helps businesses keep track of any increase or decrease in sales, customers interactions, and customer behaviors. CRMs keeps track of all our customers' purchases, feedback, and preferences. This helps gain customer loyalty and helps gain a relationship with the shopper.

            An ERP system or an Enterprise Resource planning, is software that combines ShopRite's business processes including supply chain management, inventory management, HR, tracking sales etc. It helps us manage our data, removes any information soils and assists our company into staying organized and staying efficient. The ERP system at ShopRite can track product orders, manage supply chains, and ensure that stock is replenished when needed.

Lastly, EAI which is short for Enterprise Application Integration, allows our systems to integrate into 1 shared information database. It’s used to connect with different systems and allows for an increase in productivity.

 The major ERP venders that ShopRite uses include SAP, Infor, Microsoft Dynamics, and Oracle. ShopRite uses SAP as their Enterprise Resource Planning provider and relies on SAP to manage its supply chain, inventory, and finance operations, among other business functions.

Inter- Enterprise Information Systems

 An inter-enterprise information system (IS) is a system that connects multiple businesses, to enable communication, coordination, and collaboration between different entities such as suppliers, distributors, and partners. These systems are key to streamlined operations, reduced inefficiencies, and better decision-making across different businesses. ShopRite, being a large supermarket cooperative, does use an inter-enterprise IS. Given the business model where individual store owners operate under the Wakefern Food Corporation cooperative, an inter-enterprise IS helps to synchronize inventory management, supply chain logistics, and customer data across different stores and suppliers. This means better product availability and seamless transactions. If ShopRite didn’t already use an inter-enterprise IS, they would definitely benefit from one. Such a system enables better collaboration with suppliers, optimizes inventory, and improves customer service through real-time data sharing. 

Gianna works at ShopRite They  communicate with employees by using digital portals, in-store meetings, bulletin boards, and corporate emails. Managers also use mobile apps or intercoms for quick updates and scheduling  Corporate messages are shared via email  and some locations also use mobile apps for quick updates and shift reminders.